If you’re in business you understand more than anyone else that business is not about product features, benefits, revenue, or anything so stuffy and businesslike. It’s about people!
The trouble with that rather heartwarming statement is that people can sometimes be real pains in the butt. (Were you expecting a very politically correct report here?)
Ask any poor unfortunate who has manned the customer service desk for any business, and I daresay in any place in the world, and they could dine out on the stories they have to tell you.
That’s why it’s important to understand what your customer expects of you. And more importantly, what you should expect of your customer. It’s all about customer service.
Customer service has evolved over the years. When it began, the process involved a trip to the shop where an item was bought. Then in 1876 the telephone was invented.
Now – we can look for customer service through a wide variety of resources at our fingertips. Almost none of the old forms have died out. They just became more sophisticated over time. Social media is now the form of communication that approximately 60% of the population has used to seek customer support.
Dealing with Difficult Customers: The Power of Customer Service will give you a complete plan of action to use your customer service to stand out and establish a fantastic reputation that will spread goodwill towards you by the most important communication method, by word of mouth.
Dealing with Difficult Customers includes:
Dealing with Difficult Customers Guidebook
Dealing with Difficult Customers Quick-Tips
Dealing with Difficult Customers Checklist
Dealing with Difficult Customers Infographic
20 Dealing with Difficult Customers Mini-Posters
Dealing with Difficult Customers Trainer’s Slides
DEALING WITH DIFFICULT CUSTOMERS
If you are a visual learner, you learn by reading or seeing pictures. You understand and remember things by sight. You can picture what you are learning in your head, and you learn best by using methods that are primarily visual. You like to see what you are learning.
Do you do best in workshops in which instructors do a lot of writing at the chalkboard, provide clear handouts, and make extensive use of an overhead projector? Do you take detailed written notes from your training and webinars? If YES, you are probably a Visual Learner. Visual Learners learn best when information is presented in a written language format.
This comprehensive guidebook allows you to gain maximum value from the information and not miss a single idea. Provided in pdf format.
In this guide you’ll learn:
- What is Customer Service?
- Why is Customer Service so Powerful?
- What is a Customer Service Hero?
- What Causes Customers to Be Difficult?
- Types of Difficult Customers
- How to Identify Your Customers
- How to Deal with Difficult People
- How Not to Personalize Difficult Customers
- How Does Your Personality Impact Your Customers?
- Ten Takeaways to Delivering Customer Service
Dealing with Difficult Customers: The Power of Customer Service will help you get it right and your business will not only shine as an example to others, but make a lot more money while you do so. Provided in .pdf format.
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