Customers are the life blood of your business, no one can deny that. But do you focus all your attention on attracting new customers all the time? Or do you remember to pay special attention to your regular and loyal customers.
This is actually an issue that many business owners have today. They focus all their energy on continually trying to attract new customers. So what is wrong with that?
Well technically nothing, but you are missing out on a valuable resource sitting right under your nose. That is the customers you have now.
Why not work on turning them from a onetime customer into a loyal customer? One that cannot wait to use your services again and eagerly shares testimonials with their friends.
Developing your customer retention rate can increase your bottom end quickly. Another benefit of this is it helps to build your brand and gives you additional exposure, without you spending your advertising dollars.
Secrets to Better Customer Service will give you the tools you need to develop a loyal customer base and double your referral base.
Each mini-course is delivered in short, tip-style topics making it super easy to organize and utilize.
Secrets to Better Customer Service mini-course includes:
Secrets to Better Customer Service Audiobook
Secrets to Better Customer Service Videobook
10 Secrets to Better Customer Service Quick Audio Lessons
10 Secrets to Better Customer Service Quick Video Lessons
Secrets to Better Customer Service Guidebook
20 Secrets to Better Customer Service Mini-Posters
AUDIOBOOK & 10 QUICK PROGRAMMING AUDIO LESSONS
If you are an auditory learner, you learn by hearing and listening. You understand and remember things you have heard. You store information by the way it sounds, and you have an easier time understanding spoken instructions than written ones.
This mini-course includes an audiobook and 10 audio lessons.
These professionally recorded audio files are perfect for creating CD’s or uploading to your IPhone or other personal listening device. Provided in .mp3 format.
VIDEOBOOK & 10 QUICK PROGRAMMING VIDEO LESSONS
If you are a visual learner, you learn by reading or seeing pictures. You understand and remember things by sight. You can picture what you are learning in your head, and you learn best by using methods that are primarily visual. You like to see what you are learning.
This mini-course includes a videobook and 10 video lessons.
These professionally created video lessons are perfect for creating DVD’s or uploading to your IPhone or other personal viewing device. Provided in .mp4 format.
BETTER SERVICE GUIDEBOOK
Do you do best in classes in which teachers do a lot of writing at the chalkboard, provide clear handouts, and make extensive use of an overhead projector? Do you take detailed written notes from your training and webinars? If YES, you are probably a Visual Learner. Visual Learners learn best when information is presented in a written language format.
This comprehensive lesson guides allow you to follow the audio or video lessons word for word and not miss a single idea. Provided in .pdf format.
- How Focused Are You on Your Current Customers?
- Open Dialogues with Your Customers by Asking Questions
- Over Deliver As Often As Possible
- The Benefits of a Loyal Customer
- Connecting with Your Audience as a Real Person
- The Importance of Customer Service
- Turn Angry Customers into Fans
- Understanding your Audience’s Needs, Desires, Aspirations
- Using Your Customer Service System to Your Advantage
- Your Customers are People Too
These 20 large images (800px by 1000px) are created by our in-house designer. Each poster includes a quote related to the main topic. These posters can be posted as reminders, used as affirmations or shared on your website, blog or social networks. Provided in .jpg format.
Add Secrets to Better Customer Service to your shopping cart for only $29 and when you have completed your selections simply check out using our secure server and your purchases will be delivered to you via our Amazon S3 digital delivery system. It’s fast, safe and easy!
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